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Shipping & Returns

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Shipping & Handling Charges
FedEx Ground Transit Times
Out of Stock (very rare)
Cancellations
Returns

 

Shipping & Handling Charges

We ship same day for all orders received prior to 12:00PM Eastern Time, Monday through Friday (excluding holidays).  Orders are shipped from Richmond, IL, near Chicago.

Please note that we cannot deliver to P.O. Boxes.

We offer shipping via USPS Express Mail for international orders and Fedex® for domestic orders.  You can calculate the shipping charge for your order before finalizing your check-out.  Fedex Ground® shipping is free for orders of $100 or more within the 48 contiguous states only (no FPOs).

If your order is small in quantity and size (for example 2 i-float switches or a buzzer and a relay), we ship in a padded envelope.  

Please allow 3-7 business days for packages sent via Fedex Ground®. 

Express orders are shipped via Federal Express®. All shipping options and prices are shown in the shipping drop-down box at checkout. Remember that our deadline for same day shipping is 12:00PM Eastern Time.  Next Day Air orders placed after 12:00PM Eastern Time will be sent the following business day.

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International Orders 

We are not responsible for duties, tariffs, taxes or other import-related fees, including customs clearing fees, for any shipment.  You must pay all of these regardless of the shipping method. 

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International
Shipping

For Canada, shipping options will appear in the checkout process.

For countries other than Canada, please email us at service@aquahub.com with your international order request.  We charge a flat rate of US$29.95 for all but the largest orders.  Sorry, but this is the charge even if you order just one float switch since international shipments require additional paperwork and processing time. 

We only ship international orders via USPS Express Mail International except for some large commercial orders.   USPS Express Mail International is trackable and arrives to most locations in 5 business days or less.  Please include the following in your email:

            Item numbers and quantities of products you wish to purchase
            Your complete mailing address, including postal code

We will respond within 24 hours with instructions on how to complete your order. 

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Fedex Ground Transit Times

The map below shows shipping times for Fedex Ground® shipments.  These times are based on the shipping time, not the day the order is placed.  This is only a guideline and your shipment may take longer.  Please allow 3-7 business days in total for Fedex Ground® shipping.

 

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Out of Stock Items

At aquahub, we don’t believe in selling you something we don’t have ready to ship.  On the rare occasion that we run out of a product due to an unusually large order, we note its out-of-stock status on our site as soon as possible.  In the unusual instance where you place your order prior to our posting such a message, we will notify you promptly and give you the option of cancelling your order or receiving two shipments (one with in-stock items and a second when your backordered item is re-stocked).  In this case, we pay for shipping for the second shipment.

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Cancellations

Please email us promptly at service@aquahub.com with the subject “aquahub order cancellation request.”  Remember, we try to ship to you quickly, so in some cases your order may already have left by time your contact us to cancel and you will have to return it after you have received it.   

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Returns 

We want you to be 100% satisfied with your purchase.  Returns can be authorized up to 20 days after we ship to you.  Please email us at service@aquahub.com with the subject line “aquahub return request” to request a return authorization prior to shipping your return to us.  Returned merchandise must be unused and in re-saleable condition.  Sorry, but you must cover the cost of return shipping.  We guarantee products against defect for 30 days.  After 30 days, you may need to return the product to its manufacturer for repair or replacement.  Contact us at service@aquahub.com with the subject line “aquahub return request” and we will advise you on returns issues.

Note: refund method may be determined by the original payment method.

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