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Shipping & Returns
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Shipping & Handling Charges
UPS Ground
Transit Times
Out of Stock
(very rare)
Cancellations
Returns
Shipping & Handling
Charges
We ship same day for all
orders received prior to 1:30PM Eastern Time, Monday through
Friday (excluding holidays). Orders are shipped from Ringwood, IL, near Chicago.
Please note that we
cannot deliver to P.O. Boxes.
We offer shipping via
USPS Global Express for international orders and Fedex® for domestic orders. You can calculate the shipping charge for your order
before finalizing your check-out. Fedex Ground® shipping is free
for orders of $100 or more within the 48 contiguous states only (no FPOs).
If your order is small in
quantity and size (for example 2 i-float switches or a buzzer and a
relay), we ship in a padded envelope.
Please allow 3-7 business
days for packages sent via Fedex Ground®.
Express orders are
shipped via Fedex Ground®. Remember that our deadline for same day shipping
is 1:30PM Eastern Time. Next Day Air orders placed after
1:30PM Eastern
Time will be sent the following business day.
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Canadian Orders
We are not responsible
for duties, tariffs or other import-related charges that you may owe
to the Canadian government or that USPS or Canadian Post may require you to
pay.
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International, Including Alaska and Hawaii (excluding Canada)
Please email us at
service@aquahub.com with your international
order request. We charge a flat rate of US$29.95 for all but the
largest orders. Sorry, but this is the charge even if you order just
one float switch since international shipments require additional paperwork
and processing time.
We only ship international orders via USPS
Global Express except for some large commercial orders. Global
Express shipping is trackable and arrives to most locations in 5 business
days or less. Please include the following in your email:
Item numbers and quantities of products you wish to purchase
Your complete mailing
address, including postal code
We will respond within 24
hours with instructions on how to complete
your order.
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Fedex
Ground Transit Times
The map below shows
shipping times for Fedex Ground® shipments.
These times are based on the shipping time, not the day the order is
placed. This is only a guideline and your shipment may take longer.
Please allow 3-7 business days in total for Fedex Ground® shipping.
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Out of Stock Items
At aquahub, we don’t
believe in selling you something we don’t have ready to ship. On
the rare occasion that we run out of a product due to an unusually
large order, we note its out-of-stock status on our site as soon as possible. In the
unusual instance where you place your order prior to our posting
such a message, we will notify you promptly and give you the option
of cancelling your order or receiving two shipments (one with
in-stock items and a second when your backordered item is
re-stocked). In this case, we pay for shipping for the second
shipment.
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Cancellations
Please email us promptly
at
service@aquahub.com with the subject “aquahub order
cancellation request.” Remember, we try to ship to you quickly,
so in some cases your order may already have left by time your
contact us to cancel and you will have to return it after you have
received it.
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Returns
We want you to be 100%
satisfied with your purchase. Returns can be authorized up to 20
days after we ship to you. Please email us at
service@aquahub.com with the subject line “aquahub return
request” to request a return authorization prior to shipping
your return to us. Returned merchandise must be unused and in
re-saleable condition. Sorry, but you must cover the cost of return
shipping. We guarantee products against defect for 30 days. After
30 days, you may need to return the product to its manufacturer for
repair or replacement. Contact us at
service@aquahub.com with the subject line “aquahub return
request” and we will advise you on returns issues.
Returns should be sent
to:
Returns Department
aquahub
5113 Richmond Road
Ringwood, IL 60072
Please include your name,
shipping address and phone number with your return.
Note: refund method may
be determined by the original payment method.
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